FAQs

Top 11 Frequently Asked Questions

What is your Return Policy?

We offer a 15 day period after purchase in which a customer may return any unused product (Tubes or Cartridges of products must not be opened) if the customer bought more than they needed or no longer needs the product. Product must be sent to us and the freight paid by the customer.

We offer a 15 day period after purchase in which a customer may return any product that the customer claims is faulty. Product must be sent to us and the freight paid by the customer. Upon receiving the product in question, we will determine if the product is indeed faulty. If the product is faulty, we will replace the product, reimburse the customer for their freight charge to send the product back to us and send the replacement product to them at no charge for the freight.

There is no restocking charge, but it will be the customer’s responsibility to reship the returned product to us.

How do I repair a “Cantilevered edge” pool deck?

Cantilevered edge pool decks can break off on the underside. That means the repair must be completed against gravity. We developed a repair kit, E-Z Patch® 6, with full instructions that allows you to easily repair cantilevered edges upside down.

Do I need to drain my pool to make repairs?

For a lot of repairs the answer is NO.

The following repair kits can be used to do repairs underwater:

E-Z Patch® 1 F.S. White Pool Plaster Repair

E-Z Patch® 4 F.S. White Thinset/Pool Tile Grout Repair

E-Z Patch® 7 Rust Rebar Repair

E-Z Patch® 9 F.S. Pebble Plaster Repair

E-Z Patch® 10 F.S. Quartz Plaster Repair

E-Z Patch® 11 F.S. Beadcrete® Plaster Repair (Fast Set)

E-Z Patch® 28 Clear Vinyl Liner Repair Sealant

These are fast setting formulas that are designed for doing repairs underwater as well as doing fast repairs above water (when the pool water is lowered below the repair area).

Can I repair cracked/broken expansion joints?

E-Z Patch’s special formula of neutral cure silicone rubber in self-leveling E-Z Patch® 23. Our special neutral cure formula cures quickly, has a 50 year life expectancy, 2 year shelf life, requires no mixing or primer and can be used in temperatures as low as 0°F.

Can I fix cracks in plaster and decks?

Cracks in plaster and decks can be best repaired using a flexible repair. E-Z Products has developed a liquid elastomeric crack preventer, E-Z Patch® 24, that can be applied over any repaired crack to give a flexible repair to the cracked area prior to retexturing deck, replastering, painting or coating.

My pool has a “Vinyl Liner” can you help?

E-Z Patch® 28 Clear Vinyl Liner Repair Sealant  has been designed to meet the challenges of vinyl lined pools. Works underwater and above water.

Our sealant makes it’s own clear patch. When repairing a very large rip or cut that has a lot of water flow or pressure, it can be used as an adhesive for a vinyl patch (clear vinyl patch included) that does not “suck through”. It is also excellent for repairs to plastic skimmer leaks or light fixture leaks.

Can you help with chips and cracks on glazed tile?

Glaze chips and cracks on glazed Ceramic tiles can be easily repaired with E-Z Patch® 15, available in many colors.

Do you have something for rebar rust?

In the past, repairing meant cutting out the steel rebar and carefully cleaning up the metal filings. Often times remaining steel not properly sealed would rust through again. To solve this problem, we developed a special formula sealing cement, E-Z Patch® 7. This product seals so well you’ll never have to cut out the old piece of rusted rebar.

How good are your color representations?

We take great care in preparing our color samples and charts along with maintaining a high standard of color consistency in the manufacturing process. Because of the wide variation in settings, display types and computer systems in use today, we cannot guarantee color accuracy. If you have a color critical project you are welcome to send a sample to our office and contact us with the details to ensure a proper color match.

What should I do differently Using “Cement Repair Kits” in cold weather?

Use less water when mixing, unless you are “dashing” texture using E-Z Patch® 2 repair kit.

Slightly warm up the substrate first using a hot air gun or hair dryer.

Make sure the substrate is dry.

Use our Fast Set (F.S.) products that work well in cold temperatures.

Use hot water when mixing. (Note: you may use warm water, when using our Fast Set (F.S.) products)

What is different about E-Z Patch Cement Repair Kits?

What is different about E-Z Patch® Cement Repair Kits?

They match the original surface better:

  • All of the best selling Colors are available.
  • Texture (type and amount of aggregate, etc.)

They bond better:

  • These all have a bottle of liquid polymer acrylic bonder/ admixture enclosed.
    • E-Z Patch® 1
    • E-Z Patch® 2
    • E-Z Patch® 5
    • E-Z Patch® 6
    • E-Z Patch® 7
    • E-Z Patch® 9
    • E-Z Patch® 10
    • E-Z Patch® 11
    • E-Z Patch® 12
    • E-Z Patch® 13 and E-Z Patch® 14
  • E-Z Patch® 4 (tile grout) has a bottle of Poly-Vinyl-Acetate.
  • Do not need liquid bonder/ admixture because they have dry polymers.
    • E-Z Patch® 1 F.S.
    • E-Z Patch® 3
    • E-Z Patch® 4 F.S.
    • E-Z Patch® 8
    • E-Z Patch® 9 F.S.
    • E-Z Patch® 10 F.S.
    • E-Z Patch® 11 F.S.
    • E-Z Patch® 12 F.S.

E-Z Patch® repairs last longer:

  • All of our cement repair kits have Polymers and Pozzolans added.
  • The finest materials are used.

They are “user friendly” and easy to work with:

  • If a little too much or too little of the liquid acrylic bonder is put in the dry mix of an E-Z Patch® kit, it won’t affect the usefulness and quality of the kit.
  • The mixtures provide easier texturing, matching & workability.